❓ Frequently Asked Questions
Are you a factory or a trading company?
We are a manufacturer, dedicated to producing high-quality EV charging solutions. You are welcome to visit our production facility at any time.
What types of EV charging products do you offer?
We provide a wide range of products including Wallbox/Portable AC EV chargers (3.5kw-44kw), integrated floor-mounted fast DC Charging stations (30kw-480kw), mobile chargers with energy storage, and solar system products.
Do you support custom designs and branding?
Yes, we can implement your specific designs and incorporate your logo onto our products to meet your branding requirements.
What are the available shipping and trade terms?
We support various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Shipping can be arranged via air, sea, or express couriers like DHL, TNT, UPS, and FEDEX depending on your needs.
What is the warranty policy for your chargers?
We provide a two-year warranty for the entire machine, covering transportation costs for hardware replacements. Additionally, our software includes a lifetime warranty with remote technical guidance.
Do your products meet international standards for customs clearance?
Yes, our products are sold globally and have passed relevant certifications recognized by local governments. We provide all necessary standardized documentation to ensure smooth customs clearance.