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Frequently Asked Questions
What is the estimated delivery time?
Generally, the delivery time is about 30 days after receiving the client's payment.
Do you provide after-sales service and warranty?
Yes, we provide a 1-year warranty for our clients and have a dedicated after-sales service team. We offer 24/7 online service to assist you anytime.
Is every unit tested after production?
Yes, our production engineer team performs comprehensive testing on all goods once production is finished.
What are the available payment methods?
Our standard payment terms are a 50% deposit, with full payment required before shipment.
Can I use my own RFID card or App at the charging stations?
Normally, the RFID card and app must be compatible with our chargers. We provide 2 free RFID cards with each charger unit.
Is there an installation guide available?
Yes, we provide an installation guide video. The process is straightforward, and anyone with basic knowledge of electrical safety can complete the installation. Our team is also available online for support.