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Frequently Asked Questions
Q1: Can I visit your factory?
A: You are highly welcomed to visit our factory at any time to see our production process and quality control firsthand.
Q2: Are you a factory or a trading company?
A: We are a professional manufacturer with 30 years of R&D and production experience in the electrical industry.
Q3: Do you test all of your chargers before shipping?
A: Yes, all major components are tested before assembly, and each finished charger undergoes full functional testing before being shipped.
Q4: What is the warranty period?
A: We provide a two-year warranty. During this period, we offer technical support and replacement parts for any quality issues.
Q5: Can you produce according to specific samples?
A: Yes, we can produce based on your samples or technical drawings. We have the capability to build necessary molds and fixtures for customization.
Q6: What certifications do your products hold?
A: Our chargers are fully certified with CE, TUV, UKCA, RoHS, and ISO standards to ensure global compliance and safety.