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Frequently Asked Questions
Q1: Can I visit your factory?
You are highly welcomed to visit our factory at any time to inspect our production processes and quality control.
Q2: Are you a manufacturer or a trading company?
We are a professional manufacturer with 30 years of R&D and production experience in the electrical industry.
Q3: Do you test the chargers before shipping?
Yes, all major components are tested before assembly, and each individual charger undergoes full functional testing before being shipped.
Q4: What is the warranty policy?
We provide a comprehensive two-year warranty. During this period, we offer technical support and replacement parts for any quality-related issues.
Q5: Can you produce based on specific samples?
Yes, we can produce according to your samples or technical drawings, including the development of necessary molds and fixtures.
Q6: What is the protection rating of the chargers?
Our chargers are designed for durability with IP54 and IP66 ratings, ensuring protection against dust and water for both indoor and outdoor use.