❓ Frequently Asked Questions
Q1: Can I visit your production facility?
A: You are highly welcomed to visit our factory at any time to inspect our production processes and quality control systems.
Q2: Are you a direct manufacturer or a trading company?
A: We are a professional manufacturer with 30 years of specialized R&D and production experience in the electrical industry.
Q3: Do you perform testing on all chargers before they are shipped?
A: Yes, all major components undergo testing before assembly, and every individual charger is fully tested for performance and safety before shipment.
Q4: What is the warranty policy for your EV chargers?
A: We provide a comprehensive two-year warranty. During this period, we offer technical support and replacement parts for any quality-related issues.
Q5: Is it possible to produce chargers based on specific samples?
A: Yes, we can manufacture products according to your samples or technical drawings, including the development of custom molds and fixtures.
Q6: What certifications do your products hold?
A: Our products are fully certified with CE, TUV, UKCA, RoHS, and ISO standards to ensure compliance with global market requirements.