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Frequently Asked Questions
Q1: What are the available power options for this DC charger?
A: This model is available in 20kW, 30kW, and 40kW configurations to suit different charging speed requirements.
Q2: Is the charging station suitable for outdoor installation?
A: Yes, it has an IP54 protection rating, making it resistant to dust and water splashes, suitable for various outdoor environments.
Q3: What payment and start methods does it support?
A: It supports multiple modes including RFID card swiping, Mobile App payment, and Scan Code operation for a seamless user experience.
Q4: Can the charger operate in extreme weather conditions?
A: Yes, it is designed to work in temperatures ranging from -25 degrees Celsius to +50 degrees Celsius.
Q5: Is customization available for the appearance or software?
A: Yes, we offer customization for the appearance, power settings, and payment methods based on your specific project needs.
Q6: What is the warranty period for the charging pile?
A: We provide a 2-year warranty covering technical support and replacement parts for any quality-related issues.