❓ Frequently Asked Questions
What are your payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment.
What is your lead time for orders?
Our lead time is typically 30-40 days and depends on the items and order quantity. For special requirements, expedited processing is available upon request.
What is the warranty policy for the charging stations?
Our DC charging stations come with a 1-2 year warranty from the date of delivery. This covers defects in materials or workmanship.
Are your products internationally certified?
Yes, all of our products are CE, CQC, EAC and ISO certified, ensuring they meet international safety, quality, and environmental standards.
Do you offer customized development?
Yes, we offer customization services. We can tailor the product appearance based on the drawings you provide and replace specified components as requested.
What kind of after-sales service do you provide?
We offer comprehensive after-sales support, including technical assistance, troubleshooting, and repair services to resolve any issues that arise after delivery.