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Frequently Asked Questions
What are the available power ratings for this AC charger?
The charger is available in 7kW (single-phase), 11kW (three-phase), and 22kW (three-phase) configurations to suit different vehicle and grid requirements.
Is the charger suitable for outdoor use?
Yes, it features an IP54 protection rating and the housing is made of PC with Anti-UV treatment, making it durable for both indoor and outdoor installations.
What type of charging connector does it come with?
The unit comes with a 5-meter tethered IEC Type 2 lead, which is the standard for European electric vehicles.
Does it support smart app connectivity?
Yes, it supports data connections via Bluetooth, WiFi, and 4G, allowing for back-end service integration through OCPP 1.6j or a dedicated Home APP.
What safety protections are built into the device?
The charger includes comprehensive electrical protection: Under Voltage (UVP), Over Voltage (OVP), RCD (DC 6mA), Surge Protection (SPD), Ground Fault Protection, Over Current (OCP), and Over Temperature (OTP).
Can access be restricted to specific users?
Yes, the device supports NFC authentication (ISO / IEC 14443A / MIFARE) for secure user access control.