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Frequently Asked Questions
How about your Lead time?
Generally, it will take 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
Do your products have quality certification?
Yes, we have a strict quality control system. Our EV charging products have passed CE and TUV certifications to ensure the best quality.
How long is the warranty?
The warranty for our products is 12 months upon receipt of your shipment under normal operating circumstances.
Can you provide customized services?
Yes, we have been involved in OEM and ODM projects since 2012 and can provide professional customized solutions for our clients.
Can the EV charger charge all electric vehicles on the road?
Yes, our models work with all electric vehicles. Note that Tesla vehicles require a J1772 to Tesla adapter to work with our chargers.
Does the EV Charger need any apps or internet?
Some models are standalone (using RFID cards or plug-and-play), while others are Wi-Fi connected and compatible with Apps and OCPP 1.6j applications.