🛠️ Installation & Service Process
1. Order Confirmation
Confirmation of charger model, power conditions, and site address.
2. Local Installation Arrangement
Certified local electricians should handle setup using our detailed manuals and wiring diagrams.
3. Remote Technical Support
Real-time assistance via phone or video for any installation hurdles.
4. Device Commissioning
Assistance with testing and platform integration for smooth operation.
5. After-Sales Support
Product warranty and long-term technical guidance included.
❓ Frequently Asked Questions
What power levels are available for the JT40D series?
The JT40D series offers a wide range of output power from 60kW up to 240kW, suitable for various fast-charging requirements.
Does the charging station support remote mobile operation?
Yes, it supports mobile remote operation along with RFID authentication and credit card payments.
Can I customize the charging cable length?
The standard cable length is 5 meters, but it can be customized according to your specific needs.
What is the weather protection rating for outdoor use?
The station is rated IP54, providing reliable protection against dust and water splashes in outdoor environments.
Is the charger compatible with OCPP management platforms?
Yes, it fully supports OCPP 1.6J, allowing for seamless integration with most charging network management systems.
What kind of warranty do you provide?
We offer a 2-year warranty and long-term technical support for all our EV charging stations.