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Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
We don't have a strict MOQ requirement. We can accept small orders starting from 30pcs, though discounts are available for larger wholesale orders.
Q2: What kind of packaging is provided?
We typically use neutral retail packaging or bulk packing. We are also pleased to provide customized packaging solutions upon request.
Q3: Can I customize the charger with my own brand logo?
Yes. Simply provide your logo or design files, and we will provide free artwork for your approval before producing samples.
Q4: What is your policy for defective products?
If a product fails, please provide the quantity and a description of the problem along with images or video. We will send a replacement free of charge.
Q5: What safety protections does this charger include?
The charger is built with PC fireproof material and features comprehensive protection against short circuits, over-current, and over-voltage.
Q6: How long is the warranty and delivery time?
We provide a 12-month warranty. The lead time for orders is typically 3-5 days, with shipping taking approximately 5-7 working days.