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Frequently Asked Questions
Q1: Can I get a sample to test before a mass order?
A1: Yes. We will return your sample cost when your mass order is confirmed.
Q2: How about the shipment time?
A2: For normal samples, it takes 1-2 days. For samples with your logo, it takes 3-4 days. Mass production takes 2-4 weeks depending on order details.
Q3: What should I do if I want to print my own logo?
A3: Please send the PDF or AI file of your logo. Our designer will create a 3D design for your confirmation before we prepare the actual sample.
Q4: What is the packaging like?
A4: We provide standard gift box packages. For customized design packages, the MOQ is 3000 pcs.
Q5: Do you offer a warranty for your goods?
A5: Yes, we offer a one-year warranty plus 0.5% free spare parts to support your after-sales service.