❓ Frequently Asked Questions
Are you a factory or a trading company?
We are a professional manufacturer specializing in electric vehicle charging equipment and intelligent on-board systems, with a 16,000 square meter workshop and a team of 58 dedicated engineers.
What certifications do your products hold?
Our products have obtained many utility model patent certificates and major industrial quality certifications including CE, TUV, and COC, ensuring safety and reliability.
How do you handle shipping for large and small orders?
For small orders, we use express services like FEDEX, DHL, EMS, or TNT. For large volume orders, we provide shipping via sea or air, and can quote based on FOB terms.
Can I request a sample before a bulk order?
Yes, sample lead time is typically 3-10 days after e-proof confirmation and payment receipt.
What are your payment terms?
We generally require a 30% deposit via T/T, with the remaining balance due against the copy of BL or prior to shipment.
What is the production capacity and lead time?
We operate three automatic and semi-automatic production lines with a capacity of 5,000 sets per month to ensure timely delivery of both AC and DC equipment.