❓ Frequently Asked Questions
Q1: Can I visit your factory?
A: You are highly welcomed to visit our factory at any time to see our production processes and quality control measures firsthand.
Q2: Are you a manufacturer or a trading company?
A: We are a professional manufacturer with over 30 years of R&D and production experience in the electrical and charging industry.
Q3: Do you test all of your chargers before shipping?
A: Yes, all major components are tested before assembly, and every single charger undergoes a full functional test before being shipped to ensure reliability.
Q4: What is the warranty policy for the charging stations?
A: We provide a comprehensive two-year warranty. During this period, we offer full technical support and will replace any parts if quality issues arise.
Q5: Can you produce according to specific samples or drawings?
A: Yes, we have strong OEM/ODM capabilities. We can produce based on your samples or technical drawings, including building necessary molds and fixtures.
Q6: What certifications do your products hold?
A: Our charging stations are fully certified with CE, TUV, RoHS, and ISO standards, ensuring compliance with international safety and quality requirements.